Your package will arrive at its destination within 1-3 business days after ordering, dependent on where it’s being sent.
If you order by 6pm, your package will be packed and sent the next day. If it is being sent in the North Island, this generally is an overnight delivery.
And the South Island is generally 48 hours. We can do Saturday delivery and also rural delivery, but please note these incur an extra $5 charge.
We advise that you include the recipients phone number so that the courier can make contact if they are struggling to get the package delivered. This is especially good for apartments, hard to find addresses or for packages being delivered to the hospital.
While we can send packages to the hospital, we do recommend sending to a home address if possible just in case the recipient is discharged before your package turns up. If you do proceed to send to a hospital, please ensure the recipients contact number is given or your own.
We take great pride in making sure each package is carefully packaged and presented and sincerely hope it arrives in perfect condition. If it does not, please contact us as soon as possible. We would love to talk to you about it, and may ask to see photos or get you to return the package so we can ensure it doesn’t happen again. Please see our T&C’s for more information.
While we try our best to ensure your package will arrive on the day you want it to, we cannot guarantee this will happen as the shipping process is out of our hands. We do however try to mitigate this by working with a fantastic courier.